SA Hot Chicken Public record

Gold Feather Restaurant & Bar

834 LOOP 410 NW, San Antonio, 78216
Area: North Central / Airport  ·  Metro Health licence 1128506

Brick-and-mortarIndependentRepeat risk factor
20.1Bird Score

Weak record · rank 99 of 112

Who publishes this, and what they sell. This guide is published by Viking Net, which sells technology services to restaurants — websites, apps, point-of-sale systems and card processing — including to businesses rated on this site. Every rating here is computed by a formula published in full from public records: health inspections, city 311 complaints, published awards, and the state sales-tax permit date. No business can pay to change its score, raise its rank, or have a low score removed, and none has ever been asked to. If that ever changes, this paragraph comes down first.

Latest health inspection

86/100 on May 4, 2026 (94 days ago)

Inspections start at 100 and lose points for each violation found. 69 or below is a failing inspection. A score describes one visit on one day — Metro Health says so itself — not the condition of the business today.

View the original inspection record →

Inspection history — 12 on record

Open any inspection to see what the inspector actually found, in plain English, with the Food Code section it was cited under.

May 4, 2026 86 10 findings · 4 illness risk factors
Temperature controlIllness risk factor

Food was not held cold enough or hot enough

Between about 41°F and 135°F bacteria multiply fast. Food parked in that window for hours is the single most common cause of foodborne illness.

“food left out at room temperature. Observed chicken in ice bath 54F. Ensure when using ice baths ice is level with the food inside. Ensure cold hold food is 41F at all times.”Inspector’s note · SA Metro Health

Food Code 3-501.16(A)(2) — Time/Temperature Control for Safety Food, Hot and Cold Holding · inspection item 2

Temperature controlIllness risk factor

A fridge, freezer or hot box had no working thermometer

Without a thermometer nobody can tell that a cooler has drifted warm until food has already been sitting in it for hours.

“cold hold unit missing thermometer. Ensure cold hold unit has thermometer.”Inspector’s note · SA Metro Health

Food Code 4-204.112(A) — Temperature Measuring Devices · inspection item 29

Temperature controlIllness risk factor

The cooling or hot-holding equipment could not keep up

A fridge or steam table that cannot hold its temperature under real service load means everything inside it drifts into the danger zone.

“walk in fridge 49F. Ensure walk in fridge 41F. Owner says maintenance is coming today to fix fridge.”Inspector’s note · SA Metro Health

Food Code 4-301.11 — Cooling, Heating, and Holding Capacities · inspection item 27

Handwashing & hygieneIllness risk factor

No soap at a hand sink

Rinsing with water alone does not remove the grease that bacteria travel in. A hand sink without soap is decoration.

“hand sink in bar area out of soap. Ensure all hand sinks have soap.”Inspector’s note · SA Metro Health

Food Code 6-301.11 — Handwashing Cleanser, Availability · inspection item 31

Cleanliness

Equipment or utensils were not clean

Split into two standards: anything that touches food must be clean to sight and touch, and everything else must be free of built-up grease, dust and debris. This is the most cited line in the whole code.

“Establishment is in need of a deep clean.”Inspector’s note · SA Metro Health

Food Code 4-601.11(C) — Equipment, Food-Contact Surfaces, Nonfood-Contact Surfaces, and Utensils · inspection item 42

Building & equipment

A building surface or design requirement was not met

Floors, walls, ceilings, lighting, ventilation and pest-proofing.

“light shining through edges of side door. Ensure no light shines through door. Ensure doors are well fitted and tightly closed so no light shines through.”Inspector’s note · SA Metro Health

Food Code 6-102.11(B) — Surface Characteristics · inspection item 45

Management & permits

No person in charge was present or identified

Someone on every shift has to be accountable for food safety. With nobody in that role, nothing else in the code gets enforced.

“Certified food protection manager shall be present at the food establishment during all hours of operation as required in Food Code, §”Inspector’s note · SA Metro Health

Food Code 2-101.11 — Assignment

Management & permits

No Certified Food Manager on duty

Texas requires a certified manager. The certificate is the baseline evidence that someone in the building has been trained.

Food Code 2-102.12 — Certified Food Protection Manager

Management & permits

A Texas Certified Food Manager requirement was not met

Texas rule 25 TAC §228.31 — a certified food manager must be employed, present during operating hours, and the certificate posted where it can be seen.

“At time of inspection no food manager present. Ensure a certified food manager is present during all hours of operation.”Inspector’s note · SA Metro Health

Texas rule 25 TAC §228.31 · inspection item 21

Management & permits

A permit-holder responsibility was not met

Covers the obligations that come with holding the permit — posting it, allowing access, reporting changes, correcting findings.

“current valid permit not posted. Ensure current valid permit is posted.”Inspector’s note · SA Metro Health

Food Code 8-304.11(A) — Responsibilities of the Permit Holder · inspection item 47

Nov 13, 2025 87 10 findings · 3 illness risk factors
Temperature controlIllness risk factor

Food was not held cold enough or hot enough

Between about 41°F and 135°F bacteria multiply fast. Food parked in that window for hours is the single most common cause of foodborne illness.

“food in small cold hold fridge and walk in fridge not at required 41F. Ensure cold hold food is 41F. Food was put on ice.”Inspector’s note · SA Metro Health

Food Code 3-501.16(A)(2) — Time/Temperature Control for Safety Food, Hot and Cold Holding · inspection item 2

Temperature controlIllness risk factor

The cooling or hot-holding equipment could not keep up

A fridge or steam table that cannot hold its temperature under real service load means everything inside it drifts into the danger zone.

“walk-in fridge 45F. Observed small cold hold fridge 55F. Ensure cold hold units are 41F. Ensure all cold hold units are 41F as soon as possible.”Inspector’s note · SA Metro Health

Food Code 4-301.11 — Cooling, Heating, and Holding Capacities · inspection item 27

Dishwashing & sanitizingIllness risk factor

No test strips for checking sanitizer strength

Sanitizer strength is invisible. Without strips, staff are guessing every single time.

“Establishment out of test strips. Ensure test strips are obtained.”Inspector’s note · SA Metro Health

Food Code 4-302.14 — Sanitizing Solutions, Testing Devices · inspection item 29

Pests

Pests were present, or the premises were not kept free of them

Roaches, flies and rodents move directly between waste and food. A live sighting during an inspection means the population is well established.

“numerous live and dead pests throughout the establishment. Ensure licensed approved pest control methods are followed.”Inspector’s note · SA Metro Health

Food Code 6-501.111(C) — Controlling Pests · inspection item 25

Pests

Dead pests were not removed

Dead insects and rodents left in place are both a contamination source and a sign the problem is not being worked.

“dead pests in several locations of the establishment. Ensure to remove dead pests.”Inspector’s note · SA Metro Health

Food Code 6-501.112 — Removing Dead or Trapped Birds, Insects, Rodents, and Other Pests · inspection item 34

Chemical storage

An approved chemical was used outside its instructions

Right product, wrong dose or wrong place, is still a hazard.

“Controlling pests. The presence of insects, rodents, and other pests shall be controlled to eliminate their presence on the premises by using methods, if pests are found, such as trapping devices or other means of pest control as specified under §”Inspector’s note · SA Metro Health

Food Code 7-202.12 — Conditions of Use

Chemical storage

Rodent bait was used in a form or place that is not allowed

Loose or non-tamper-resistant bait in a food establishment can end up in food.

Food Code 7-206.12 — Rodent Bait Stations

Chemical storage

Tracking powder pesticide was used improperly

Powder pesticides become airborne and settle on food surfaces.

Food Code 7-206.13 — Tracking Powders, Pest Control and Monitoring

Cleanliness

Equipment or utensils were not clean

Split into two standards: anything that touches food must be clean to sight and touch, and everything else must be free of built-up grease, dust and debris. This is the most cited line in the whole code.

“Establishment is in need of general deep cleaning.”Inspector’s note · SA Metro Health

Food Code 4-601.11(C) — Equipment, Food-Contact Surfaces, Nonfood-Contact Surfaces, and Utensils · inspection item 42

Management & permits

A Texas Certified Food Manager requirement was not met

Texas rule 25 TAC §228.31 — a certified food manager must be employed, present during operating hours, and the certificate posted where it can be seen.

“Establishment unable to show food handler for employees. Ensure food handler certifications are obtained.”Inspector’s note · SA Metro Health

Texas rule 25 TAC §228.31 · inspection item 22

Apr 24, 2025 78 14 findings · 7 illness risk factors
Temperature controlIllness risk factor

A fridge, freezer or hot box had no working thermometer

Without a thermometer nobody can tell that a cooler has drifted warm until food has already been sitting in it for hours.

“cold hold unit missing thermometer. Ensure all cold hold units have thermometer.”Inspector’s note · SA Metro Health

Food Code 4-204.112(A) — Temperature Measuring Devices · inspection item 29

Date markingIllness risk factor

Ready-to-eat food was not date-marked

Once opened or made in house, refrigerated ready-to-eat food gets a maximum of seven days. With no date on the container, nobody in the kitchen knows which day that is.

“food with use by date more than 6 days. Ensure use by date does not exceed 6 days (Current date plus 6. Example: food prepared on 4/1 will have a use by date of 4/7)”Inspector’s note · SA Metro Health

Food Code 3-501.17(A) — Ready-to-Eat, Time/Temperature Control for Safety Food, Date Marking · inspection item 28

Cross-contaminationIllness risk factor

Food touched an unclean surface or utensil

The surface is the last thing between the kitchen and the plate.

“cup stored floating in sauce. Observed fly land on batter. Ensure food only contacts clean surfaces of equipment, linen, single service articles.”Inspector’s note · SA Metro Health

Food Code 3-304.11 — Food Contact with Equipment and Utensils · inspection item 9

Cross-contaminationIllness risk factor

In-use utensils were stored improperly between uses

Tongs and scoops left in standing lukewarm water sit in a bacteria incubator between every use. They go in the food handle-up, on a clean dry surface, or in water kept above 135°F.

“scoop with handle stored inside sauce. Ensure scoops are stored with their handles above the top of the food and the container.”Inspector’s note · SA Metro Health

Food Code 3-304.12(A) — In-Use Utensils, Between-Use Storage · inspection item 39

Cross-contaminationIllness risk factor

Food touched a surface not made for food contact

Printed bags, galvanised metal, cracked plastic — surfaces that leach, absorb, or cannot be cleaned.

“broccoli stored in plastic bags with wording. Ensure food contact surfaces are designed / constructed as per;”Inspector’s note · SA Metro Health

Food Code 4-101.11 — Characteristics · inspection item 32

Handwashing & hygieneIllness risk factor

No soap at a hand sink

Rinsing with water alone does not remove the grease that bacteria travel in. A hand sink without soap is decoration.

“back hand sink out of soap. Ensure all hand sinks are supplied with soap.”Inspector’s note · SA Metro Health

Food Code 6-301.11 — Handwashing Cleanser, Availability · inspection item 31

Dishwashing & sanitizingIllness risk factor

The wash water was not hot enough

Below the required temperature, the detergent does not lift grease, so the sanitizer lands on a dirty surface and does nothing.

“three compartment sink hot water reaching 87F. Ensure three compartment sink hot water reaches 110F.”Inspector’s note · SA Metro Health

Food Code 4-501.19 — Manual Warewashing Equipment, Wash Solution Temperature · inspection item 33

Pests

An outer door, window or gap was not sealed against pests

A propped back door or a gap under a door is the single most common way roaches, flies and rodents get in.

“light shining through bottom of door in kitchen leading to outside. Ensure outer openings are sealed so that no light shines through.”Inspector’s note · SA Metro Health

Food Code 6-202.15(A) — Outer Openings, Protected · inspection item 34

Pests

Dead pests were not removed

Dead insects and rodents left in place are both a contamination source and a sign the problem is not being worked.

“numerous dead pests (flying and crawling pests) throughout kitchen area. Ensure to remove dead pests. At time of inspection manager unable to provide pest control records.”Inspector’s note · SA Metro Health

Food Code 6-501.112 — Removing Dead or Trapped Birds, Insects, Rodents, and Other Pests · inspection item 34

Cleanliness

Equipment or utensils were not clean

Split into two standards: anything that touches food must be clean to sight and touch, and everything else must be free of built-up grease, dust and debris. This is the most cited line in the whole code.

“Establishment is in need of a general deep cleaning.”Inspector’s note · SA Metro Health

Food Code 4-601.11(C) — Equipment, Food-Contact Surfaces, Nonfood-Contact Surfaces, and Utensils · inspection item 42

Plumbing & water

The water supply could not meet peak demand

If hot water runs out during service, handwashing and dishwashing both stop working.

“hand sink hot water reaching 87F. Ensure hand sink hot water reaches 100F.”Inspector’s note · SA Metro Health

Food Code 5-103.11(B) — Capacity · inspection item 23

Plumbing & water

A water inlet or connection was left unprotected

An unprotected inlet is an open door into the drinking water supply.

“food stored without cover. Ensure stored food is covered.”Inspector’s note · SA Metro Health

Food Code 5-303.12 — Protective Cover or Device · inspection item 37

Building & equipment

Something in the building was broken and not repaired

Broken tile, damaged wall, failing cooler seal. Damaged surfaces cannot be cleaned and they collect what everything else sheds.

“holes in kitchen wall. Ensure holes in walls are repaired.”Inspector’s note · SA Metro Health

Food Code 6-501.11 — Repairing · inspection item 45

Management & permits

A Texas Certified Food Manager requirement was not met

Texas rule 25 TAC §228.31 — a certified food manager must be employed, present during operating hours, and the certificate posted where it can be seen.

“Establishment unable to show food handler certifications for staff present at time of inspection. Ensure food handler certifications are obtained.”Inspector’s note · SA Metro Health

Texas rule 25 TAC §228.31 · inspection item 22

Oct 8, 2024 93 4 findings · 1 illness risk factor
Temperature controlIllness risk factor

A fridge, freezer or hot box had no working thermometer

Without a thermometer nobody can tell that a cooler has drifted warm until food has already been sitting in it for hours.

“cold hold unit missing thermometer. Ensure cold hold unit has thermometer.”Inspector’s note · SA Metro Health

Food Code 4-204.112(A) — Temperature Measuring Devices · inspection item 29

Chemical storage

A chemical container was unlabelled

An unlabelled spray bottle in a kitchen is the one that eventually gets sprayed on food or mistaken for water.

“unlabeled chemical spray bottle. Ensure chemicals are labeled.”Inspector’s note · SA Metro Health

Food Code 7-102.11 — Common Name · inspection item 18

Plumbing & water

The plumbing was leaking or in disrepair

A leak under a prep sink puts standing water on the floor and drips onto whatever is stored below it.

“neck if three compartment sink leaking. Ensure plumbing is in good repair.”Inspector’s note · SA Metro Health

Food Code 5-205.15(B) — System Maintained in Good Repair · inspection item 46

Plumbing & water

A water inlet or connection was left unprotected

An unprotected inlet is an open door into the drinking water supply.

“food stored without cover. Ensure stored food is covered.”Inspector’s note · SA Metro Health

Food Code 5-303.12 — Protective Cover or Device · inspection item 37

Jun 10, 2024 90 5 findings · 1 illness risk factor
Handwashing & hygieneIllness risk factor

No soap at a hand sink

Rinsing with water alone does not remove the grease that bacteria travel in. A hand sink without soap is decoration.

“no hand soap at the hand washing sinks in the kitchen and bar area. Ensure all hand washing sinks are always equipped with hand soap.”Inspector’s note · SA Metro Health

Food Code 6-301.11 — Handwashing Cleanser, Availability · inspection item 31

Cleanliness

Equipment or utensils were not clean

Split into two standards: anything that touches food must be clean to sight and touch, and everything else must be free of built-up grease, dust and debris. This is the most cited line in the whole code.

“some grime within the interior of the ice machine. Ensure all food contact surfaces are clean to sight and touch.”Inspector’s note · SA Metro Health

Food Code 4-601.11(A) — Equipment, Food-Contact Surfaces, Nonfood-Contact Surfaces, and Utensils · inspection item 10

Plumbing & water

The plumbing was leaking or in disrepair

A leak under a prep sink puts standing water on the floor and drips onto whatever is stored below it.

“a clogged drain with dirty water. Also observed some tape at the end of the draining pipe under the 3 compartment sink. Ensure the plumbing system is maintained in good repair and up to the plumbing code standard.”Inspector’s note · SA Metro Health

Food Code 5-205.15(A) — System Maintained in Good Repair · inspection item 19

Building & equipment

Ventilation hood filters were missing or wrong

Without filters, grease goes straight into the duct and comes back as drips.

“soiled vent hood filters. Ensure all non-food contact surfaces are clean and maintained.”Inspector’s note · SA Metro Health

Food Code 4-202.18 — Ventilation Hood Systems, Filters · inspection item 42

Management & permits

A permit-holder responsibility was not met

Covers the obligations that come with holding the permit — posting it, allowing access, reporting changes, correcting findings.

“no food permit posted. Ensure the most current/valid food permit is posted in a conspicuous area.”Inspector’s note · SA Metro Health

Food Code 8-304.11(A) — Responsibilities of the Permit Holder · inspection item 47

Feb 9, 2024 92 4 findings · 2 illness risk factors
Handwashing & hygieneIllness risk factor

No paper towels at a hand sink

Wet hands transfer far more bacteria than dry ones, and staff who cannot dry their hands mostly stop washing them.

“no paper towels at the hand washing sink near the main prepping area. Ensure all hand washing sinks are equipped with hand drying provisions.”Inspector’s note · SA Metro Health

Food Code 6-301.12 — Hand Drying Provision · inspection item 31

Dishwashing & sanitizingIllness risk factor

No test strips for checking sanitizer strength

Sanitizer strength is invisible. Without strips, staff are guessing every single time.

“no chemical testing strips. Ensure to obtain chemical testing strips to ensure proper chemical ranges are being used.”Inspector’s note · SA Metro Health

Food Code 4-302.14 — Sanitizing Solutions, Testing Devices · inspection item 29

Management & permits

The person in charge did not carry out their required duties

The role comes with a specific list — monitoring temperatures, excluding sick staff, supervising cleaning.

“an unauthorized person in the back of the kitchen. Ensure only authorized people that are necessary to the establishment are allowed in the service area.”Inspector’s note · SA Metro Health

Food Code 2-103.11(B) — Person in Charge · inspection item 22

Management & permits

Operating without a valid permit, or a permit condition was unmet

The permit is the legal basis for being open at all.

“expired food permit. Ensure to purchase the new food permit (09/2024) within 10 days from today. If not, establishment is subject to a citation and/or closure.”Inspector’s note · SA Metro Health

Food Code 8-301.11 — Prerequisite for Operation · inspection item 30

Oct 6, 2023 96 4 findings · 2 illness risk factors
Cross-contaminationIllness risk factor

Unlabelled containers of food or ingredients

Working containers of flour, sugar, salt and seasoning that look alike get mixed up — and an unlabelled white powder next to the chemicals is a serious problem.

“unlabeled bulk food containers. Ensure all bulk food containers are labeled with the common food name.”Inspector’s note · SA Metro Health

Food Code 3-302.12 — Food Storage Containers, Identified with Common Name of Food · inspection item 41

Dishwashing & sanitizingIllness risk factor

Food-contact surfaces were not cleaned often enough

Slicers, prep boards and dispensing heads need cleaning on a schedule — every four hours in constant use — not just at close.

“some grime in the ice maker. Ensure all surfaces of equipment are maintained clean.”Inspector’s note · SA Metro Health

Food Code 4-602.11(E)(4) — Equipment Food-Contact Surfaces and Utensils · inspection item 39

Pests

An outer door, window or gap was not sealed against pests

A propped back door or a gap under a door is the single most common way roaches, flies and rodents get in.

“an opening on the wall next to the dishwashing machine. Ensure all openings are covered/protected to prevent pest entry.”Inspector’s note · SA Metro Health

Food Code 6-202.15(A) — Outer Openings, Protected · inspection item 34

Cleanliness

Equipment or utensils were not clean

Split into two standards: anything that touches food must be clean to sight and touch, and everything else must be free of built-up grease, dust and debris. This is the most cited line in the whole code.

“some grime behind/under/in between equipment. Ensure all non-food contact surfaces are clean to sight and touch.”Inspector’s note · SA Metro Health

Food Code 4-601.11(C) — Equipment, Food-Contact Surfaces, Nonfood-Contact Surfaces, and Utensils · inspection item 42

Jun 5, 2023 97 5 findings · 4 illness risk factors
Cross-contaminationIllness risk factor

In-use utensils were stored improperly between uses

Tongs and scoops left in standing lukewarm water sit in a bacteria incubator between every use. They go in the food handle-up, on a clean dry surface, or in water kept above 135°F.

“ice scoop stored on top of a dirty part of the soda fountain machine. Ensure all in-use utensils are stored in a clean, dry location in between uses.”Inspector’s note · SA Metro Health

Food Code 3-304.12(C) — In-Use Utensils, Between-Use Storage · inspection item 39

Handwashing & hygieneIllness risk factor

Staff ate, drank or used tobacco in a food area

An open drink in a prep area puts a mouth-contact surface next to food, and every sip is a hand-to-mouth-to-food route.

“employee food stored in between customer food. Ensure all employee items are stored in a designated area away from the customer food.”Inspector’s note · SA Metro Health

Food Code 2-401.11 — Eating, Drinking, or Using TOBACCO PRODUCTS · inspection item 35

Dishwashing & sanitizingIllness risk factor

Food-contact surfaces were not cleaned often enough

Slicers, prep boards and dispensing heads need cleaning on a schedule — every four hours in constant use — not just at close.

“In-use utensils, between-use storage. During pauses in food preparation or dispensing, food preparation and dispensing utensils shall be stored on a clean portion of the food preparation table or cooking equipment only if the in-use utensil and the food-contact surface of the food preparation tab…”Inspector’s note · SA Metro Health

Food Code 4-602.11 — Equipment Food-Contact Surfaces and Utensils · inspection item 39

Dishwashing & sanitizingIllness risk factor

Surfaces were not sanitized after cleaning

Cleaning removes the visible soil. Sanitizing kills what is left. Cleaning alone is half the job.

Food Code 4-702.11 — Before Use After Cleaning

Cleanliness

Equipment or utensils were not clean

Split into two standards: anything that touches food must be clean to sight and touch, and everything else must be free of built-up grease, dust and debris. This is the most cited line in the whole code.

“an accumulation of food debris on the shelf racks holding the seasoning containers. Ensure all non-food contact surfaces are maintained clean.”Inspector’s note · SA Metro Health

Food Code 4-601.11(C) — Equipment, Food-Contact Surfaces, Nonfood-Contact Surfaces, and Utensils · inspection item 42

Feb 7, 2023 96 3 findings
Chemical storage

A chemical container was unlabelled

An unlabelled spray bottle in a kitchen is the one that eventually gets sprayed on food or mistaken for water.

“Employee Medication. Observed employee medicine stored above and near food. Ensure medicine that is in a food establishment for employee use is stored in a designated area to prevent the contamination of food, equipment, utensils, linens, and single-service and single-use articles. 18”Inspector’s note · SA Metro Health

Food Code 7-102.11 — Common Name

Chemical storage

A chemical handling requirement was not met

Labelling, storage and use of cleaning products and pesticides around food.

“Permit posted. Observed no food permit posted. Ensure the most current/valid food permit is posted. (09/2023) 18”Inspector’s note · SA Metro Health

Food Code 7-207.11(A) — Restriction and Storage

Management & permits

A permit-holder responsibility was not met

Covers the obligations that come with holding the permit — posting it, allowing access, reporting changes, correcting findings.

Food Code 8-304.11(A) — Responsibilities of the Permit Holder

Oct 28, 2022 100 No violations recorded

✓ Metro Health recorded no violations at this inspection.

May 9, 2022 97 2 findings · 2 illness risk factors
Cross-contaminationIllness risk factor

Wiping cloths were left out instead of kept in sanitizer

A damp rag on the counter is the most effective bacteria-spreading tool in a kitchen. Between uses it belongs in a bucket of sanitizer at the right strength.

Food Code 3-304.14(B)(1) — Wiping Cloths, Use Limitation

Dishwashing & sanitizingIllness risk factor

No test strips for checking sanitizer strength

Sanitizer strength is invisible. Without strips, staff are guessing every single time.

“Cloths in-use for wiping between uses stored. Observed in-use cloths stored on prep areas. Ensure cloths are held between uses in a chemical sanitizer solution. 29”Inspector’s note · SA Metro Health

Food Code 4-302.14 — Sanitizing Solutions, Testing Devices

Sep 21, 2021 100 No violations recorded

✓ Metro Health recorded no violations at this inspection.

What these numbers do and do not mean

An inspection score describes one visit on one day. It is what one inspector recorded on one date at one address — Metro Health says so itself. It is not a standing condition, not a grade for the food, and not a prediction about your lunch. A kitchen that scored 88 in March may be spotless today, and one that scored 100 may not be.

A 311 complaint is a phone call, not a finding. The city records that a member of the public called. It is not a citation, not an investigation result, and not evidence that anything was wrong. The city files it against an address, so where two food businesses share one, neither the record nor we can tell them apart. We publish the count with its denominator and let you weigh it.

Awards are reported, not endorsed. Every recognition on this site carries its publisher, its year and a link to the page we read it on. We did not judge those contests and we do not vouch for them; where a publisher named a business rather than an address, the page says so.

Absence of data is never rendered as a finding. No inspection on record means no Bird Score — never a zero, never quietly ranked last. No award found means we searched 172 recognitions from 13 publishers and found none, which is a statement about press coverage and not about cooking.

If something here is wrong, we will fix it. Every figure links to the record it came from. Email us with the correction and we will check it against the source and correct it within 48 hours, whether or not you are a customer. How to request a correction.